退款政策

We have a 14-day return policy, which means you have 14 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@junglestory.co.nz. Please don't go ahead and return an item before notifying us as the return destination may not be correct. We will notify you of the appropriate return address once you have made contact.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@junglestory.co.nz.

Damage and other issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Occasionally there are exceptions that mean certain types of items may not be returnable. For example, unfortunately we cannot accept returns on 'sale' items, gift cards, flasked tissue-culture plant material, large trees that require digging out and transplanting, etc.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for a new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In the unlikely event more than 10 business days pass since we’ve approved your return and you haven't see your refund, you can of course contact us at contact@junglestory.co.nz